Resume

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Professional Expertise

Swisscom Information Management (Zurich CH) °

• Product Owner for the central information platform for Swisscom’s internal service assurance communication with interfaces to the IT Service Management, customer information platforms and various data bases

• Requirement Engineering: Elicit, analysis, documentation and validation of the needs of the organisation

• Harmonisation and standardisation of information management for Swisscom

• Establishment of a collaborative knowledge management system

Swisscom Dispatching Centre (Zurich  and St. Gallen CH) °

Workload Manager, Key Player, Assistant Team Leader, Dispatcher, Consulting, Project Management

Hotel Sonne (Dürnten CH) °

Chef de Reception, Organisational Optimising, Management Support

SWL Abriss und Gebäudereinigung (Erfurt D) °

Managing Director, Accounting, Client Acquisition

Stay Abroad as Musician in France and Spain °

Orientation phase

Dentist Praxis Peter Hess (Oberursel D) °

Dental Nurse, Office

Further Education

Facilitator

• Facilitation for meetings, workshops and agile rituals °
• Coaching techniques °
• Appearance competence °
• HCD: Basic, Value Proposition, Prototyping °
• Work Visual °

SAFe Product Owner/ Product Manager °

Scaled Agile Roles

Agile Thinking °

Understanding and applying the fundamental agile principles

IPMA C °

International certificate with proof of competences in project management as well as in agile leadership both in theory and in practice

KT Kepner Tregoe Basic & Advanced °

In-depth knowledge of different problem analysis techniques

IPMA D °

International Certificate for extensive knowledge of project management skills

Specialist in Enterprise Organisation °

Advanced competences in project management, process management, organisational structures, economics, accounting and legal

Education

European Business Clerk °

• Industrial Manager °
• Business Specialist English °
• French Secretary °

Project Jobs for Women °

Office Management, MS Office

Study of Musicology – Justus-Liebig-University (Giessen D)

German Abitur °